Conflict Resolution (EN)

In this course, you will have the opportunity to learn how to identify conflicts, whether they are in the initial or middle stages. You will also learn how managing anger and stress can prevent conflicts from occurring. There are 8 topics, 2 scenarios, and a quiz for you to explore: Understanding Conflict, Stages of Conflict, The LECSR Tool, Conflict Resolution Theories, Seven Ways of Resolving Conflict, Collaboration In Conflict Resolution, Compulsory Skill Set for Conflict Resolution, Managing Anger and Stress.